Next-Gen Correspondence

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This white paper sponsored by Elixir Technologies and produced by Aspire CCS, founder & CEO Kaspar Roos and Senior Research Analyst Will Morgan focuses on the increasing impact of customer communications such as claims interactions, explanations of benefits, notifications, etc. in a post COVID-19 world.

Aspire with Elixir

In the wake of the COVID-19 pandemic, customer correspondence is taking on an even more crucial role as consumers rapidly shift to digital experiences that they expect to be smooth and seamless while granting a greater measure of control over how providers communicate and interact with them.