Learn how this insurer changed the game and gained exponential results in both customer growth and CX.
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Creating customer experiences that satisfy younger customers means delivering more, faster.
With that in mind, a financial services group set their goal for mobile delivery of insurance policies at 90 seconds from start to finish. The group used a social media messaging app to target young Asian urbanites. The insurer streamlined the application, so it takes just a minute to fill out. Delivering a policy requires only 30 seconds after the customer hits submit.
Discover how a leading financial services group implemented a solution to satisfy the younger, emerging generation with real-time mobile experiences.