Elixir recognized in the 2021 Gartner Market Guide for Customer Communications Management

Overview

"By 2023, over 75% of all customer communication management implementations will be cloud or hybrid solutions."

Key Findings 

"Legacy CCM platforms are being challenged by digital-first solutions, focused on interactive user cases and integration with cloud application vendors. 

 "The customer communication management (CCM) market remains focused on the requirements of highly regulated clients who need high-volume, transactional document generation and output management capabilities. "

"Investment and interest in digital channels has increased —accelerated by consumer preferences caused by the global pandemic — while postal volumes continue to decrease as organizations switch their focus to digital customer experiences. "

We believe you can use this Market Guide to understand how the status of the emerging CCM market aligns with your future plans. In addition, since Gartner has published over 100 Market Guide research notes, IT and strategic leaders can gain a broad view of many markets, including mature and smaller markets, in an easy-to-read format."

Gartner, Market Guide for Customer Communication Management, Tim Nelms, Gene Phifer, 9 June 2021

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